5. Returns & Exchange Policy

Last updated: 31.07.2026

5.1 Your Statutory Rights (UK Consumer Law)

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. This section summarises how those rights apply to MOЯPHO orders; it doesn’t replace them.

5.2 Faulty or Defective Items

Every garment passes our zero-defect QC checklist before shipping (fabric integrity, seams, embroidery, sizing, labelling), but if something reaches you faulty:

• Within 30 days of delivery: you’re entitled to a full refund or replacement, your choice.
• 30 days–6 months: we’ll offer a repair or replacement first; if that’s not possible or doesn’t fix it, you’re entitled to a refund.
• Contact orders@div9nestudio.com with your order number and photos of the fault before sending anything back — we’ll confirm the best next step and cover return postage for genuinely faulty items.

5.3 Change of Mind / Wrong Size

For non-faulty items you simply don’t want or that don’t fit:

• Items in original, unworn, unwashed condition with tags attached can be returned for exchange, refund, or replacement (in case of a sizing issue) within 14 days of delivery.
• You are responsible for return postage unless the item is faulty.
• Refunds are issued to your original payment method once the returned item is received and checked.
• Belt-rank accent colour choices, sizes, and standard product variants are eligible for this return window (see Terms & Conditions, Sextion: 2.4 for the distinction that matters legally).

5.4 Belt-Rank Colour Selection & Custom Personalisation

Belt-rank accent colour (the embroidery/design colour matched to your belt level) is treated as a standard pre-set product variant — the same as choosing a size or stock colourway — because it doesn’t create an item unique to you. A Blue Belt, Size A1 selection, for example, is a combination another customer might equally want, and can be resold as-is. For that reason, belt-rank colour selections remain fully covered by the 14-day change-of-mind return window in Section 2.3, on the same terms as any other size or colourway choice.

This is different from genuine personalisation — for example, a customer’s own name, initials, or custom text embroidered specifically for them. Any product customised in this way, beyond the standard belt-rank/size/colourway options, is not eligible for change-of-mind return or refund once production has started, in line with the Consumer Contracts Regulations 2013 exemption for goods “made to the consumer’s specifications or clearly personalised.” Faulty personalised items remain covered under Section 2.2 regardless.

Note: no true bespoke personalisation option (e.g. name embroidery) currently exists in the product range — this clause is written now so it’s ready the moment one is introduced. Have a solicitor do a quick confirmation at that point, specifically checking that the checkout flow presents it as genuine personalisation (e.g. a free-text field) rather than another preset dropdown — that distinction is what makes the exemption apply.

5.5 Gi Size Chart Note

Gi products are sized to our own dedicated Gi block, which differs from our NoGi/apparel size chart. Please check the Gi-specific size guide before ordering — sizing differences between the two systems are not treated as a MOЯPHO fault for exchange purposes.

5.6 How to Start a Return

Email orders@div9nestudio.com with your order number, the item(s), and the reason. We’ll respond with instructions and, for faulty items, a prepaid return label.